![]() ![]() In August he moved to another house and closed the old account. Max received the first instalment of the credit on his Synergy account in July. He isn't eligible for the first instalment, but Synergy will automatically apply the second instalment to his account in December because he opened a new account between and 25 November 2023. Harry moved to WA in July and opened a Synergy account for his new residence. If you open a new Synergy or Horizon Power account before 31 March 2024, contact your provider to discuss transferring your credit. If you closed your account after the first credit instalment was applied, you forfeit the second instalment. If you closed your account before the first credit instalment was applied, contact RevenueWA to discuss your circumstances. Under Synergy's and Horizon Power’s terms and conditions, customers forfeit any credit not used if they close their account and don't open another eligible residential account by 31 March 2024. Can I apply for a payment from RevenueWA? ![]() I closed my Synergy or Horizon Power account after and won’t be opening another one. We will check with electricity providers to ensure households don't receive two payments for the same property.
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